Privacy Policy

PRIVACY POLICY

Renewable Solar Energy Resources (RSER)
(“RSER”, “we”, “our”, “us”)

1. INTRODUCTION

Please read this Privacy Policy (“Privacy Policy”) to understand how RSER handles the personal data that you provide to us. By providing your personal data, you consent to this Privacy Policy and to our collection, use, access, storage, and processing of your personal data as described herein.

If you fail to provide the required personal data or provide data that is incomplete or inaccurate, we may be unable to provide our services or process your requests.

This Privacy Policy forms part of the terms and conditions of using our services.

2. DEFINITIONS

  • Personal Data – Any information that identifies or can be used to identify you directly or indirectly, including but not limited to your name, contact information, address, email, phone number, identification documents, images, or any other data related to our services.
  • Sensitive Personal Data – Personal data relating to your physical or mental health, beliefs, or any other information considered sensitive under applicable law.
  • Processing – Any operation performed on personal data, including collection, storage, use, disclosure, alteration, or deletion.
  • Services – All products and services offered by RSER, including consultation, solar system installation, maintenance, or related services at customer sites or online.

3. PURPOSE OF COLLECTING PERSONAL DATA

RSER collects and processes your personal data for the following purposes:

  1. To assess and process your applications and service requests.
  2. To provide, manage, and administer solar installation services, including scheduling and billing.
  3. To communicate with you regarding your project, including updates, technical support, and service notifications.
  4. To comply with legal, regulatory, or contractual obligations.
  5. To improve our services, products, and customer experience.
  6. To conduct business analysis, planning, and reporting.
  7. To respond to inquiries, complaints, or disputes related to our services.

4. COLLECTION OF PERSONAL DATA

We may collect personal data directly from you through:

  • Email, phone, or online forms
  • On-site visits for surveys, installations, or consultations
  • Other methods necessary to provide our services

We may also collect personal data with your consent from third parties such as financial institutions for verification or payment purposes.

5. DISCLOSURE TO THIRD PARTIES

RSER will maintain strict confidentiality of your personal data and will only disclose it to third parties when necessary for the purposes outlined above, such as:

  • Contractors or service providers engaged to perform RSER services
  • Payment or financial institutions for transaction processing
  • Legal, regulatory, or government authorities as required by law
  • Your authorised representatives, with your consent

We will not sell or share your personal data for marketing purposes without your consent.

6. CONSENT & RIGHT TO WITHDRAW

By providing your personal data, you consent to RSER processing it for the purposes listed above.

You may withdraw your consent at any time by submitting a written request to rsermyconnect@gmail.com or calling +6012-412 9566. Withdrawal of consent may limit RSER’s ability to provide services.

7. ACCESS, CORRECTION, AND LIMITATION

You have the right to:

  • Access your personal data held by RSER
  • Correct any inaccurate or incomplete personal data
  • Request limitation of processing of your personal data

Requests must be made in writing to rsermyconnect@gmail.com, and RSER will respond within the period required by law.

8. SECURITY AND RETENTION

RSER ensures your personal data is stored securely and protected from loss, misuse, or unauthorized access.

Personal data will be retained only for as long as necessary to fulfil the purposes of collection or to comply with legal obligations.

9. DIRECT MARKETING

With your consent, RSER may use your personal data to communicate promotions or updates about our services. You may opt-out of marketing communications at any time via email or phone.

10. COOKIES AND ONLINE DATA

RSER may use cookies or similar technologies on our website to enhance user experience and track analytics. Cookies do not personally identify users.

11. CHANGES TO THIS POLICY

RSER may update this Privacy Policy from time to time. Any updates will be posted on our website. By continuing to use our services, you consent to such changes.

12. CONTACT

For any inquiries regarding this Privacy Policy or your personal data:

Email: rsermyconnect@gmail.com
Phone: +6012-412 9566
Address: Online services and at customer sites